Shipping Policy

A shipping policy is a concise document or webpage that outlines important information around shipping when an order is placed online. It often includes details on shipping costs and methods, delivery times, and more.

Some shipping policies are more detailed than others, but overall it should be clear, accurate, and easy to understand. Many times, additional informational like a returns and exchange policy is also included, creating a comprehensive resource for customers before they purchase.

Online shoppers most often search for a shipping policy to determine how much it is going to cost them upfront, depending on where they live. A well-developed shipping policy informs customers of shipping costs and the different shipping options available prior to ordering.

By displaying shipping costs and the different methods of shipping available, you protect yourself from any customer who may have a complaint about how much they were charged and also save yourself time rather than having each customer inquire through your support channel(s) when they can find it themselves.